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Title:ANALIZA UGLEDA PODJETJA PETROL, D.D.
Authors:ID Štangler, Matej (Author)
ID Milfelner, Borut (Mentor) More about this mentor... New window
Files:.pdf UN_Stangler_Matej_2016.pdf (979,03 KB)
MD5: 6AAE72247387B6E84C823EC9B251644C
 
Language:Slovenian
Work type:Diploma project paper
Typology:2.11 - Undergraduate Thesis
Organization:EPF - Faculty of Business and Economics
Abstract:V teoretičnem delu diplomskega seminarja sem najprej definiral pojme identiteta, podoba in ugled ter opisal razmerje med njimi. V nadaljevanju sem se osredotočil na ugled in opisal njegov pomen. Sledi oblikovanje in raziskovanje ugleda, teoretičen del pa se zaključi s primerom iz slovenske prakse merjenja ugleda. V empiričen delu sem opisal podjetje Petrol d.d., predstavil njegovo poslanstvo, vizijo, vrednote. Nato sem analiziral ugled podjetja Petrol. Pojasnil sem metode raziskovanja in izdelal anketni vprašalnik s pomočjo katerega sem pridobil mnenja odjemalcev Petrola o ugledu ter posameznih dejavnikih ugleda podjetja Petrol. Rezultate sem obdelal z računalniškimi programi in jih prikazal s pomočjo grafikonov ter tabel. Pridobljeni rezultati kažejo, da so po mnenju odjemalcev Petrola najpomembnejši dejavniki ugleda odnos in usposobljenost zaposlenih ter urejenost prodajalne. To se je pokazalo tudi pri visoki stopnji strinjanja s posameznimi dejavniki ugleda podjetja Petrol d.d. Anketiranci so Petrol ocenili kot podjetje, ki ima visok ugled.
Keywords:ugled, Petrol d.d., identiteta, podoba, organizacija
Place of publishing:Maribor
Publisher:[M. Štangler]
Year of publishing:2016
PID:20.500.12556/DKUM-64150 New window
UDC:658.6
COBISS.SI-ID:12741660 New window
NUK URN:URN:SI:UM:DK:QNYKKHKG
Publication date in DKUM:25.05.2017
Views:1738
Downloads:299
Metadata:XML DC-XML DC-RDF
Categories:EPF
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Secondary language

Language:English
Title:REPUTATION ANALYSIS OF PETROL, D.D.
Abstract:The theoretical part of the diploma seminar first defines the concepts of identity, image and reputation and describes the relationships between them. This is followed by a more detailed analysis of reputation and its meaning as well as the acquisition and the research of reputation. The theoretical part is concluded with an example of measuring reputation from Slovenian practice. In the empirical part a description as well as the mission, vision and values of the company Petrol d.d. are presented. Then the reputation of Petrol is analyzed. The description of the research methods is followed by a questionnaire that was used to obtain the opinion of Petrol customers on reputation and individual factors pertaining to the reputation of the company. The results were processed with computer programs and presented with charts and tables. The results show that according to Petrol costumers the most important factors of reputation are the attitude and competence of employees as well as the tidiness of the store. This was also reflected in the high level of agreement on individual reputation factors of the company. The respondents rated Petrol as a company with a high reputation.
Keywords:reputation, Petrol d.d., identity, image, organization


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