| Title: | ´Thank you in advance´: Slovenian request emails and responses |
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| Authors: | ID Orthaber, Sara (Author) |
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| Files: |  Scripta_Manent_2017_Orthaber_Hvala_ze_v_naprej.pdf (39,03 KB)
MD5: EA79A47046B2F66B604FCB6527752EF0
PID: 20.500.12556/dkum/c506757b-3005-40e6-8280-59e1ea08f365
Scripta_Manent_2017_Orthaber_Thank_you_in_advance.pdf (204,03 KB)
MD5: 897071EA7FABBCE251E0DED92A3BC76D
PID: 20.500.12556/dkum/3143fde9-daae-4470-8458-d2b37a22085f
 http://scriptamanent.sdutsj.edus.si/ScriptaManent/article/view/216
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| Language: | English |
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| Work type: | Article |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | FF - Faculty of Arts
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| Abstract: | Communication through email represents one of the most important forms of business communication, not just within a company but also externally with customers. The paper examines email interactions between the agents representing a Slovenian transport company and its customers. More specifically, the study examines specific aspects and elements of email production in a Slovenian customer service setting. It is hoped that the findings will help enhance the communication skills of learners of Slovenian as a foreign language and students of translation and increase their cultural awareness and their knowledge of technology-mediated customer service communication. Moreover, the findings could increase students' understanding of the pragmatic motivations behind interactants' linguistic choices. |
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| Keywords: | Slovene language, e-mails, email communication, institutional interaction |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Year of publishing: | 2017 |
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| Number of pages: | str. 54-75 |
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| Numbering: | Letn. 11, št. 2 |
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| PID: | 20.500.12556/DKUM-68819  |
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| ISSN: | 1854-2042 |
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| UDC: | 811.163.6'24 |
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| ISSN on article: | 1854-2042 |
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| COBISS.SI-ID: | 23415304 |
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| NUK URN: | URN:SI:UM:DK:JTW3X0XT |
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| Publication date in DKUM: | 24.10.2017 |
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| Views: | 1560 |
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| Downloads: | 1264 |
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| Metadata: |    |
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| Categories: | Misc.
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