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Title:Neverbalna komunikacija v turizmu
Authors:ID Levak, Barbara (Author)
ID Rangus, Marjetka (Mentor) More about this mentor... New window
Files:.pdf VS_Levak_Barbara_2018.pdf (1,02 MB)
MD5: 3CAAFF7030FD4185FB13D9B2E7B5E7AA
PID: 20.500.12556/dkum/565b22b8-ef50-403e-8565-1bd122c2e105
 
Language:Slovenian
Work type:Bachelor thesis/paper
Organization:FT - Faculty of Tourism
Abstract:Komunikacija je prisotna v vsakem trenutku človekovega življenja. Ne moremo se ji izogniti, saj poteka na nezavedni ravni vsakega izmed nas. Je ključnega pomena, saj ravno skozi komunikacijo pokažemo, kdo pravzaprav smo. Dobra medsebojna komunikacija je izredno pomembna tudi v turizmu, kjer je komunikacija z gostom osrednje področje dela. Pomembno je, da znamo ohranjati dobre medosebne odnose, kateri vodijo k uspešnosti podjetja. Namen diplomskega dela je bil predstaviti pomen razumevanja neverbalne komunikacije v turizmu. V empiričnem delu smo opravili anketno raziskavo v Hotelu Čatež in Hotelu Toplice, kjer smo skozi analizo raziskave ugotovili, da se zaposleni ne zavedajo dovolj pomena neverbalne komunikacije. Z raziskavo smo želeli prispevati k temu, da bi se ljudje, še zlasti zaposleni v turizmu, bolj zavedali neverbalne komunikacije, saj nam ta pove več kot verbalna. Skozi neverbalne znake človek izraža svoje misli in občutke, zato je pomembno, da znamo takšni vrsti komunikacije posvečati dovolj pozornosti.
Keywords:turizem, komuniciranje, neverbalna komunikacija
Place of publishing:Maribor
Year of publishing:2018
PID:20.500.12556/DKUM-70026 New window
UDC:316.772.2:338.48(043.2)
COBISS.SI-ID:2048251219 New window
NUK URN:URN:SI:UM:DK:O1Z7AAOW
Publication date in DKUM:19.04.2018
Views:2470
Downloads:267
Metadata:XML DC-XML DC-RDF
Categories:Misc.
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:28.03.2018

Secondary language

Language:English
Title:Nonverbal communication in tourism
Abstract:Communication is present in every moment of a person’s life. It cannot be avoided, because it is taking place in each of us at an unconscious level. It is of key importance, as it is precisely through communication that we show who we really are. Good interpersonal communication is extremely important also in tourism, where communication with a guest is the core activity. It is important that we are able to maintain good interpersonal relationships, which lead to a company’s success. The purpose of this diploma thesis was to show the importance of understanding nonverbal communication in tourism. In the empirical section, a survey was conducted at the Čatež Hotel and the Toplice Hotel; by analysing the survey it has been determined that the employees are insufficiently aware of the importance of nonverbal communication. This survey wished to make people, especially those employed in tourism, more aware of nonverbal communication, since it gives us more information than the verbal one. People express their thoughts and feelings through nonverbal signs, which is why it is important that we devote sufficient attention to this type of communication.
Keywords:tourism, communicating, nonverbal communication


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