Čustvena inteligenca izvajalcev zdravstvene nege v osnovnem zdravstvenem varstvu spodnjeposavske in dolenjske regije

Bahat Kmetič, Violeta

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Title:	Čustvena inteligenca izvajalcev zdravstvene nege v osnovnem zdravstvenem varstvu spodnjeposavske in dolenjske regije
Authors:	ID Bahat Kmetič, Violeta (Author) ID Filej, Bojana (Mentor) More about this mentor...
Files:	MAG_Bahat_Kmetic_Violeta_2019.pdf (1,85 MB) MD5: AFEEF7A67AB6AB332BFB6D7CA67B8FA5 PID: 20.500.12556/dkum/46c8fd0d-4a0b-403b-8fb1-74f08988c433
Language:	Slovenian
Work type:	Master's thesis/paper
Typology:	2.09 - Master's Thesis
Organization:	FZV - Faculty of Health Sciences
Abstract:	Izhodišča: Kako bomo v življenju delovali, se odzivali na prijetne oziroma na stresne situacije, je odvisno zlasti od naše osebnostne zrelosti in čustvene inteligentnosti. Z raziskavo smo želeli ugotoviti stopnjo čustvene inteligence izvajalcev zdravstvene nege v osnovni zdravstveni dejavnosti in njen vpliv na ocenjevanje medosebnih odnosov. Raziskovalna metodologija in metode: Raziskava je temeljila na kvantitativnem raziskovalnem pristopu, uporabljena je bila metoda deskripcije, sinteze in komparacije. Za zbiranje podatkov smo oblikovali anketni vprašalnik, ki smo ga oblikovali na osnovi pregleda domače in tuje znanstvene literature, stopnjo čustvene inteligence pa smo ocenjevali s standardiziranim vprašalnikom. V raziskavo je bilo vključenih 110 izvajalcev zdravstvene nege iz zdravstvenih domovih spodnjeposavske in dolenjske regije. Rezultati: Med anketiranimi izvajalci zdravstvene nege prevladujejo ženske (82,7%) z doseženo višjo/visoko strokovno izobrazbo (55,5%). 25,5% vseh anketiranih je starih med 20 in 30 let, 29,1 % jih ima do 10 let delovne dobe. Rezulatati izkazujejo povprečno oceno dosežene stopnje čustvene inteligentnosti 3,873, kar glede na povprečno vrednost 3, pomeni visoko razvito čustveno inteligenco anketiranih izvajalcev zdravstvene nege. Ugotavljamo majhno in pozitivno korelacijo med splošno čustveno inteligenco in oceno medosebnih odnosov (p=0,092). Diskusija in zaključek: Da se bomo v času hitrih sprememb znali in zmogli hitro prilagajati, ima ključno vlogo kontinuirano izobraževanje o čustveni inteligenci, saj je le ta za sposobnost ustrezne komunikacije s pacienti in sodelavci dokazano zelo pomembna.
Keywords:	čustvena inteligenca, čustva, medosebni odnosi, vseživljenjsko učenje, komunikacija
Place of publishing:	Maribor
Publisher:	[V. Bahat Kmetič]
Year of publishing:	2019
PID:	20.500.12556/DKUM-73382
UDC:	159.942:614(043.2)
COBISS.SI-ID:	2515364
NUK URN:	URN:SI:UM:DK:EQ99MMPY
Publication date in DKUM:	16.09.2019
Views:	2064
Downloads:	312
Metadata:
Categories:	FZV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	03.04.2019

Secondary language

Language:	English
Title:	Emotional intelligence in primary health care providers in the spodnje posavje and dolenjska region
Abstract:	Genesis: One´s actions in life, responses to pleasant or stressful situations depend especially on one´s level of personal maturity and emotional intelligence. The goal of this research was to determine the level of emotional intelligence of the health care providers in basic health care and how it affects the assessment of interpersonal relationships. Research methodology and methods: The research was based on a quantitative research approach, and the methods of description, synthesis and comparison was used. For data collection a questionnaire was formed, which was based on a review of Slovene and foreign scientific literature and for assessing the level of emotional intelligence a standardized questionnaire was used. The study included 110 health care providers from the health centres of the spodnjeposavska and dolenjska regions. Results: Among the interviewed the dominant group were women (82.7 %) with a higher professional education (55.5%). 25.5% of all respondents are between 20 and 30 years old and 29.1% have up to 10 years of service. The results demonstrate that the average level of emotional intelligence achieved is 3,873. Considering that the average value is 3, we can observe that the achieved level of emotional intelligence of the health care providers is quite high. We deduce a small and positive correlation between a general level of emotional intelligence and the assessment of interpersonal relationship (p=0.092). Discussion and conclusion: The key role to being able to adapt quickly in this time of rapid change, plays continuous education on emotional intelligence because emotional intelligence has proven to be very important for the ability to communicate adequately with patients and colleagues.
Keywords:	emotional intelligence, emotions, interpersonal relations, lifelong learning, communication

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