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Title:Medosebne lastnosti učinkovitih psihologov: perspektiva psihologov, uporabnikov in potencialnih uporabnikov psiholoških storitev : perspektiva psihologov, uporabnikov in potencialnih uporabnikov psiholoških storitev
Authors:ID Terplan, Sandra (Author)
ID Musil, Bojan (Mentor) More about this mentor... New window
ID Plohl, Nejc (Comentor)
Files:.pdf MAG_Terplan_Sandra_2021.pdf (1,29 MB)
MD5: 4705D679205BC32AF08CD20E279888D1
PID: 20.500.12556/dkum/3ee0ce7f-bb60-4fa5-a1b7-f36a005897de
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FF - Faculty of Arts
Abstract:Učinkovitost psiholoških storitev je odvisna od več dejavnikov, med drugim od lastnosti njihovih izvajalcev. Te pojasnijo do 20 % variance v izidih (npr. Beutler idr., 2004), vendar so slabo raziskane. Iz tega razloga je magistrsko delo osredotočeno na odkrivanje povezav med lastnostmi psihologov in učinkovitostjo psiholoških storitev. Omejeno je na naslednje medosebne lastnosti: emocionalno empatijo ter verbalno in neverbalno komunikacijo. Ker večina preteklih študij področja sloni na samoporočanju psihologa, je za boljši vpogled tema raziskana s perspektive psihologov, uporabnikov in potencialnih uporabnikov. Namen je bil ugotoviti, katere lastnosti psihologov se bodo z različnih perspektiv pokazale kot pomembne za učinkovitost psiholoških storitev. V raziskavi je sodelovalo 55 psihologov, 55 uporabnikov in 119 potencialnih uporabnikov. Glede na skupino so bile udeležencem predstavljene različne verzije Vprašalnika medosebnih spretnosti za merjenje medosebnih lastnosti, udeležencem iz skupin psihologov in uporabnikov pa še različne verzije mere učinkovitosti. Podatki so bili za skupini psihologov in uporabnikov analizirani z ordinalno regresijo, za skupino potencialnih uporabnikov pa z opisno statistiko in primerjavo z rezultati ostalih skupin. V skupini uporabnikov se je neverbalna komunikacija psihologa pokazala kot pomemben napovednik učinkovitosti psiholoških storitev. Kot pomembna je bila identificirana tudi s perspektive potencialnih uporabnikov. Rezultati odstopajo od pričakovanih. Sklepati je namreč bilo, da se bosta tudi verbalna komunikacija in emocionalna empatija v različnih skupinah povezovali z učinkovitostjo. Možnih vzrokov razhajanj je več, med drugim metodološke pomanjkljivosti.
Keywords:učinkovitost psiholoških storitev, medosebne lastnosti, empatija, komunikacija
Place of publishing:Maribor
Place of performance:Maribor
Publisher:[S. Terplan]
Year of publishing:2021
Number of pages:XII f., 103 str.
PID:20.500.12556/DKUM-80403 New window
UDC:159.942.52(043.2)
COBISS.SI-ID:85196291 New window
Publication date in DKUM:17.11.2021
Views:1110
Downloads:181
Metadata:XML DC-XML DC-RDF
Categories:FF
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:11.09.2021

Secondary language

Language:English
Title:Interpersonal characteristics of effective psychologists: the perspective of psychologists, users, as well as potential users of psychological services
Abstract:The effectiveness of psychological services depends on several factors, including the characteristics of their providers. These explain up to 20% of the variance in outcomes (e.g., Beutler et al., 2004), but are still poorly researched. Thus, the master's thesis focuses on discovering the links between the characteristics of psychologists and the effectiveness of psychological services. It is limited to certain interpersonal characteristics - emotional empathy and verbal as well as non-verbal communication. Since most past field studies are based on psychologist self-reporting, the topic is explored from the perspective of psychologists, users as well as potential users for better insight. The aim was to determine which characteristics of psychologists will prove to be important for the effectiveness of psychological services from different perspectives. The study involved 55 psychologists, 55 users and 119 potential users. Depending on the group, participants were presented with different versions of the Social Skills Inventory for measuring interpersonal characteristics. Participants from the groups of psychologists and users were also presented with different versions of the measure of effectiveness. Data for the group of psychologists and users were analyzed by ordinal regression; and for the group of potential users by descriptive statistics and comparison with the results of other groups. In a group of users, non-verbal communication by a psychologist proved to be an important predictor of the effectiveness of psychological services. It was also identified as important characteristic from the perspective of potential users. The results deviate from expectations, as it was initially anticipated that verbal communication and emotional empathy in different groups would also be associated with effectiveness. There are several possible causes of discrepancies, including methodological shortcomings.
Keywords:effectiveness of psychological services, interpersonal characteristics, empathy, communication


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