Prenova poslovnih procesov na temelju digitalizacije - primer občine Videm

Topolovec, Mateja

| | SLO | ENG | Cookies and privacy

Bigger font | Smaller font

First page > Show document

Show document

Title:	Prenova poslovnih procesov na temelju digitalizacije - primer občine Videm
Authors:	ID Topolovec, Mateja (Author) ID Nedelko, Zlatko (Mentor) More about this mentor...
Files:	VS_Topolovec_Mateja_2022.pdf (2,35 MB) MD5: 6CBB18CC21A5EFBB7DF4766AE8207E84
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	V diplomskem delu smo predstavili pomembnost prenove poslovnih procesov s pomočjo digitalizacije na primeru občine Videm. Da bi se poslovni procesi lahko izvajali optimalno, je potrebna ustrezna informacijska podpora oziroma digitalizacija poslovnih procesov. Če je nivo digitalizacije nizek, se ta kaže v neoptimalnem izvajanju poslovnih procesov iz vidika časa, nepotrebnih stroških, omejenosti nadzora nad delom in poslovnimi procesi, zmanjšani zmožnosti izpolnjevanja zakonsko določenih rokov, slabi preglednosti in dostopnosti nad podatki, izgubi časa pri administrativnih opravilih, daljših čakalnih dobah za stranke, zmanjšani oziroma neoptimalni produktivnosti zaposlenih, večjih napakah pri delu, slabši motivaciji za delo ipd. Omenjeno situacijo je možno rešiti s prenovo poslovnih procesov, ki temelji na digitalizaciji. V začetku diplomskega dela smo se usmerili v spoznavanje poslovnih procesov, nato je sledila opredelitev prenove poslovnih procesov na temelju digitalizacije. Osrednji del diplomskega dela temelji, kot že omenjeno, na primeru občine Videm. Najprej smo podali nekaj izhodišč o lokalni samoupravi in na kratko smo predstavili občino. Nato smo navedli poslovne procese občine Videm. Nadalje smo analizirali izbrane poslovne procese pred prenovo in izpostavili slabosti le-teh. Sledila je analiza izbranih poslovnih procesov, kjer smo predstavili prednosti prenove na temelju digitalizacije. Na podlagi analize smo ugotovili, da prenova prinaša veliko prednosti. Nadalje smo primerjali stanje pred in po prenovi poslovnih procesov s pomočjo izbranih kriterijev, pri čemer smo izpostavili razlike. Iz primerjave je razvidno, da je prenova izboljšala ne le preglednost dela in spremljanje procesov, temveč je tudi skrajšala čas izvajanja poslovnih procesov ter doprinesla pomembne prednosti in koristi. Na koncu poglavja smo podali oceno vpliva prenove na zaposlene, poslovne partnerje in odjemalce. Nazadnje smo opisali predlog za vse slovenske občine, ki še niso prenovile svojega delovanja s pomočjo implementacije principov digitalizacije. Med drugim smo izpostavili, kakšne koristi prinaša prenova, tudi z vidika trajnostnega poslovanja. V sklepu smo opisali naše temeljne ugotovitve in odprte probleme, na katere smo tekom pisanja diplomskega dela naleteli.
Keywords:	poslovni procesi, prenova poslovnih procesov, digitalizacija, občina
Place of publishing:	[Maribor
Publisher:	M. Topolovec
Year of publishing:	2022
PID:	20.500.12556/DKUM-81891
UDC:	005.4
COBISS.SI-ID:	118498307
Publication date in DKUM:	18.08.2022
Views:	1135
Downloads:	391
Metadata:
Categories:	EPF
:	Copy citation

Average score:	(0 votes)
Your score:	Voting is allowed only for logged in users.
Share:

Hover the mouse pointer over a document title to show the abstract or click on the title to get all document metadata.

Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	14.06.2022

Secondary language

Language:	English
Title:	Business process reengineering based on digitalisation - the case of Videm municipality
Abstract:	In this thesis, we present the importance of business process reengineering through digitalization, using the Videm municipality as a case study. For business processes to be carried out optimally, appropriate IT support or digitalization of business processes is necessary. If the level of digitalization is low, this results in sub-optimal implementation of business processes in terms of time, unnecessary costs, limited control over work and business processes, reduced ability to meet legal deadlines, poor visibility and accessibility of data, time wasted on administrative tasks, longer waiting times for customers, reduced or sub-optimal employee productivity, increased errors at work, lower motivation to work, etc. This situation can be solved by a business process reengineering based on digitalization. At the beginning of the thesis, we focused on the business processes, followed by the definition of business process reengineering based on digitalization. The central part of the thesis is based, as mentioned before, on the case of the Videm municipality. First, we gave some background information on local self-government and spent a few words introducing the municipality itself. We then present the business processes of the Videm municipality. We further analyzed the selected business processes before the overhaul and highlighted their weaknesses. This was followed by an analysis of the selected business processes, where we presented the benefits of digitalization-based redesign. Based on the analysis, we concluded that there are many benefits of the redesign. We then compared the situation before and after the business process reengineering using selected criteria, highlighting the differences. The comparison shows that the redesign has not only improved the transparency of work and the monitoring of processes but has also reduced the time taken to implement business processes and has brought significant benefits and advantages. At the end of the chapter, we provide an assessment of the impact of the redesign on employees, business partners and customers. Finally, we outline a proposal for all Slovenian municipalities that have not yet renewed their operations through the implementation of digitalization principles. We also highlighted the benefits of the redesign, including in terms of sustainable business. In the conclusion, we describe our main findings and the open problems we encountered while writing the thesis.
Keywords:	business processes, business process reengineering, digitalization, municipality

Comments

Leave comment

You must log in to leave a comment.

Comments (0)

0 - 0 / 0

There are no comments!

Back