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Title:Predlog sprememb pri procesu sprejema pošiljke z odkupnino in procesa sprejema blagovnega pisma naslovljenega v tujino na poštni poslovalnici 3325 Šoštanj : diplomsko delo visokošolskega strokovnega študijskega programa
Authors:ID Koren, Sandra (Author)
ID Lisec, Andrej (Mentor) More about this mentor... New window
ID Šinko, Simona (Comentor)
Files:.pdf VS_Koren_Sandra_2022.pdf (2,90 MB)
MD5: AB87BDC188C20704C79C418D2724518B
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FL - Faculty of Logistic
Abstract:Diplomsko delo temelji na praktičnem usposabljanju, pri katerem smo podrobno spoznali proces opravljanja storitev za poštnim okencem na poštni poslovalnici 3325 Šoštanj. V prvem delu diplomskega dela smo zajeli teoretične osnove, opisali podjetje, njegovo zgodovino in predstavili poštne storitve, ki jih nudi Pošta Slovenije. V drugem delu pa smo naredili analizo stanja, pri kateri smo opisali obstoječe stanje opravljanja storitev sprejema pošiljk na poslovalnici 3325 Šoštanj. Za procese, za katere smo predlagali možne izboljšave, smo izrisali tudi procesne karte. Nato smo izvedli kritično analizo stanja in ugotovili, da bi lahko pri procesu sprejema pošiljke z odkupnino in procesu sprejema mednarodne blagovne pošiljke skrajšali čas opravljanja procesa. Predlagali smo možni rešitvi in preverili skrajšanje časa procesov po vpeljavi predlaganih rešitev.
Keywords:mednarodna blagovna pošiljka, Pošta Slovenije, poštne storitve, pošiljka z odkupnino, procesi
Place of publishing:Celje
Place of performance:Celje
Publisher:[S. Koren]
Year of publishing:2022
Number of pages:IX, 36 f., [2] f. pril.
PID:20.500.12556/DKUM-82419 New window
UDC:656.83:005.52(043.2)
COBISS.SI-ID:127997699 New window
Publication date in DKUM:04.11.2022
Views:727
Downloads:49
Metadata:XML DC-XML DC-RDF
Categories:FL
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Licences

License:CC BY 4.0, Creative Commons Attribution 4.0 International
Link:http://creativecommons.org/licenses/by/4.0/
Description:This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
Licensing start date:19.08.2022

Secondary language

Language:English
Title:Proposal for changes in the process of accepting a mail with cash on delivery and the process of accepting a letter addressed abroad at the post office 3325 Šoštanj
Abstract:The thesis is based on practical training, during which we got to know in detail the process of providing services behind the counter at the branch office 3325 Šoštanj. In the first part of the thesis, we covered the theoretical background, described the company, its history and presented the postal services offered by Pošta Slovenije. In the second part, we performed a situation analysis, where we described the existing situation of the mail acceptance services at the branch office 3325 Šoštanj. For the processes for which we proposed possible improvements, we drew process maps. We then carried out a critical analysis of the situation and found that the process of accepting redemption fee shipments and the process of accepting international goods shipments could have reduced process time. We proposed possible solutions and verified the reduction in process times after the proposed solutions were implemented.
Keywords:international goods shipments, Pošta Slovenije, postal services, redemption fee shipments, processes


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