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Title:Vpliv digitalne preobrazbe in optimizacije procesov na motivacijo in zadovoljstvo serviserjev gospodinjskih aparatov
Authors:ID Dolenc, Špela (Author)
ID Jerebic, Janja (Mentor) More about this mentor... New window
ID Kern, Tomaž (Comentor)
Files:.pdf MAG_Dolenc_Spela_2022.pdf (2,89 MB)
MD5: 35ED5F5F99305DD12CA9461AD70B8AD2
 
Language:Slovenian
Work type:Master's thesis/paper
Typology:2.09 - Master's Thesis
Organization:FOV - Faculty of Organizational Sciences in Kranj
Abstract:V magistrski nalogi obravnavamo obremenjenost serviserjev, ki se iz leta v leto povečuje, vedno bolj je v poslovnih in proizvodnih procesih prisotna umetna inteligenca. V prvem delu smo poleg organizacijske klime predstavili teoretična izhodišča za obremenjenost, motivacijo in zadovoljstvo zaposlenih na delovnem mestu serviserja podjetja Gorenja. Pozornost smo namenili tudi interakciji med človekom in strojem, kjer smo na podlagi Maverick raziskave lahko dobili vpogled, na kakšen način bi umetna inteligenca sodelovala s človekom. Ob tem smo zastavili vprašanje, kje je pravzaprav meja, ko je umetna inteligenca prispevek v življenju človeka, in kdaj je meja prekoračena.
Keywords:Digitalna preobrazba, obremenjenost na delovnem mestu, motivacija zaposlenih, zadovoljstvo zaposlenih
Place of publishing:Maribor
Year of publishing:2022
PID:20.500.12556/DKUM-83223 New window
COBISS.SI-ID:140642819 New window
Publication date in DKUM:03.02.2023
Views:960
Downloads:68
Metadata:XML DC-XML DC-RDF
Categories:FOV
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Licences

License:CC BY-ND 4.0, Creative Commons Attribution-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nd/4.0/
Description:Under the NoDerivatives Creative Commons license one can take a work released under this license and re-distribute it, but it cannot be shared with others in adapted form, and credit must be provided to the author.
Licensing start date:29.09.2022

Secondary language

Language:English
Title:The influence of digital transformation and process optimization on motivation and satisfaction of household appliance servicers
Abstract:In this master thesis, we look at the workload of service technicians is increasing from year by year, and artificial intelligence is becoming more and more prevalent in business and production processes. In the first part, in addition to the organizational climate, we presented the theoretical basis for workload, motivation and employee satisfaction of Gorenje’s service technicians. We also focused on human-machine interaction, where we were able to gain insights from Maverick's research into how AI could interact with humans. We put the question, where the line is actually drawn when AI can make a contribution to human life, and when it is crossed.
Keywords:Digital transformation, workload at work, employee motivation, employee satisfaction


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