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Title:Komunikacijske veščine turističnega vodnika in njihova reprezentacija v filmih My Life in Ruins (Moja grška avantura) in Jungle Cruise (Križarjenje po džungli) : diplomsko delo visokošolskega strokovnega študija
Authors:ID Nered, Tadej (Author)
ID Potočnik Topler, Jasna (Mentor) More about this mentor... New window
Files:.pdf VS_Nered_Tadej_2023.pdf (815,75 KB)
MD5: D7CCC62CD2054D60F0082E129AF8E88C
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FT - Faculty of Tourism
Abstract:Turistični vodnik je eden najpomembnejših poklicev v turistični industriji, saj ima pomembno vlogo pri potovanjih, ki so izrednega pomena pri kakovosti vsakdanjega življenja. V teoretičnem delu smo raziskovali, katere so naloge in kompetence vodnika ter katere komunikacijske veščine mora premoči, da zagotovi zahtevam in pričakovanjem turistov. Ker pa smo ljudje v današnjem življenju zaradi globalne razširjenosti in cenovne dostopnosti veliko pogosteje izpostavljeni filmom kot vodenim potovanjem, imajo filmi večjo transformativno vlogo v našem življenju. Pri gledanju filmov pride tudi do poistovetenja gledalcev z nastopajočimi liki in zavestnega ali nezavednega prevzemanja njihovih lastnosti, zato nas je na primeru filmov, v katerih je v glavni vlogi turistični vodnik, zanimalo, ali je reprezentacija komunikacijskih veščin v obravnavanih filmih dovolj realistična, da si lahko katerega izmed filmskih likov vodnikov profesionalni vodniki in tisti, ki bi to radi postali, vzamejo za zgled, da svoje komunikacijske veščine izboljšajo ali osvestijo, kaj počnejo narobe. V ta namen smo v empiričnem delu izdelali kodirno knjigo, kjer smo analizirali komunikacijske veščine izbranih likov in nato predstavili svoje ugotovitve. Ker pa se pri ocenjevanju razvitosti komunikacijskih veščin ne gre zanašati le na fikcijske like, smo opravili tudi delno strukturirane intervjuje s profesionalnimi turističnimi vodniki, s katerimi smo dobili še širšo in še bolj realno sliko o pričakovanih komunikacijskih veščinah.
Keywords:komunikacijske veščine, turistični vodnik, reprezentacija, film
Place of publishing:Brežice
Place of performance:Brežice
Publisher:[T. Nered]
Year of publishing:2023
Number of pages:60 str.
PID:20.500.12556/DKUM-84508 New window
UDC:338.486.2-057.33:791.2(043.2)
COBISS.SI-ID:167465219 New window
Publication date in DKUM:09.10.2023
Views:495
Downloads:52
Metadata:XML DC-XML DC-RDF
Categories:Misc.
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:15.06.2023

Secondary language

Language:English
Title:Communication skills of a tourist guide and their representation in movies My Life in Ruins and Jungle Cruise
Abstract:A tourist guide is one of the most important professions in the tourism industry, as it has an essential role in traveling, which has a great influence on quality of everyday life. In the theoretical part we researched what the tasks and competences of a tour guide are and what communication skills they need to have to meet the demands and expectations of tourists. However, in today’s world, because people are exposed to movies much more often than guided tours due to their global reach and affordability, movies have a greater transformative impact on our lives. Watching movies also leads to viewers identifying with the characters and adopting their traits, so we were interested to see whether the representation of communication skills in the movies where a tourist guide is the protagonist were realistic enough for existing professional guides and aspiring guides to take on as an example to improve their communication skills and point out their mistakes. For this purpose, we created a coding book where we analysed the communication skills of the selected characters and then presented our findings. However, as we cannot rely solely on fictional characters to assess the level of communication skills, we also conducted semi-structured interviews with professional tour guides to get an even broader and more realistic picture of the expected communication skills.
Keywords:communication skills, tourist guide, representation, movie


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