Krizno upravljanje : turistične destinacije in podjetja

Pavlakovič Farrell, Barbara; Koren, Dunja

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Title:	Krizno upravljanje : turistične destinacije in podjetja
Authors:	ID Pavlakovič Farrell, Barbara (Author) ID Koren, Dunja (Author)
Files:	Turisticne_destinacijske_organizacije_2023.pdf (29,07 MB) MD5: 3B8499065E3BC8A4CC2F83718570E7BB https://press.um.si/index.php/ump/catalog/book/718
Language:	Slovenian
Work type:	Scientific work
Typology:	1.16 - Independent Scientific Component Part or a Chapter in a Monograph
Organization:	FT - Faculty of Tourism UZUM - University of Maribor Press
Abstract:	»Pričakovati nepričakovano« je zagotovo temeljni moto sodobnih organizacij, če želijo preživeti v svetu, kjer iz ene krizne situacije že skočimo v drugo krizno situacijo. Prav zato izpostavljamo velik pomen kriznega upravljanja tudi za destinacijske organizacije, da se lahko spopadejo z aktualnimi izzivi. Ravno ustrezno reševanje kriznih situacij, primeren odziv in na koncu proces učenja iz doživetih izkušenj lahko naredijo destinacijo odporno in sposobno novega razvoja. V poglavju najprej predstavimo teoretične osnove in definicije krize, njene značilnosti in oblike. Nadaljujemo z definicijo kriznega upravljanja in opisom posameznih faz tega procesa. Nato predstavimo sistem kriznega upravljanja v turizmu in izpostavimo pomen dobre organiziranosti ekipe, odgovorne za izvedbo kriznega upravljanja. Potem predstavimo temelje krizne zakonodaje v Republiki Sloveniji in priporočila za pripravo priročnika za krizno upravljanje v turizmu. Priročnik za krizno upravljanje naj zajema spisek možnih kriz, opis deležnikov, opis splošnih aktivnosti, diagram poteka usklajevanja in načrt kriznih komunikacij. Poglavje zaključimo s primeri dobre prakse, v katerih so uspešno izvajali krizno upravljanje in rešili negotove situacije.
Keywords:	krize, krizno upravljanje, destinacijska organizacija, turizem, turistična podjetja
Publication status:	Published
Publication version:	Version of Record
Publication date:	13.01.2023
Publisher:	Univerza v Mariboru, Univerzitetna založba
Year of publishing:	2023
Number of pages:	Str. 171-195
PID:	20.500.12556/DKUM-86076
UDC:	338.48
COBISS.SI-ID:	138802691
Publication date in DKUM:	04.10.2023
Views:	740
Downloads:	53
Metadata:
Categories:	Misc.
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Record is a part of a monograph

Title:	Turistične destinacijske organizacije : gonila povezanega kreativnega zelenega razvoja in trženja
Editors:	Tanja Lešnik Štuhec, Barbara Pavlakovič, Nejc Pozvek
Place of publishing:	Maribor
Publisher:	Univerza v Mariboru, Univerzitetna založba
Year of publishing:	2023
ISBN:	978-961-286-655-6
COBISS.SI-ID:	125939715

Licences

License:	CC BY 4.0, Creative Commons Attribution 4.0 International

Link:	http://creativecommons.org/licenses/by/4.0/
Description:	This is the standard Creative Commons license that gives others maximum freedom to do what they want with the work as long as they credit the author.
Licensing start date:	13.01.2023

Secondary language

Language:	English
Title:	Crisis management : tourist destinations and companies
Abstract:	“Expect the unexpected” is undoubtedly a fundamental motto of modern organisations if they want to survive in a world where we are jumping from one crisis to another. That is why we emphasise the great importance of crisis management for destination organisations so that they can meet current challenges. Appropriate handling of crises, proper response and, finally, the process of learning from experience can make a destination resilient and capable of new development. In this contribution, the authors first present the theoretical foundations and definitions of the concept of the crisis, its characteristics and forms. They continue with the definition of crisis management and the description of individual phases of this process. Then they present the crisis management system in tourism and emphasise the importance of good organisation of the team responsible for the implementation of crisis management. Furthermore, they present the foundations of crisis legislation in the Republic of Slovenia and recommendations for preparing a tourism crisis management manual, which should include a list of possible crises, a description of stakeholders, general activities, a coordination flow diagram and a crisis communication plan.
Keywords:	crisis, crisis management, destination organisation, tourism, tourism companies

Collection

This document is a part of these collections:

Turistične destinacijske organizacije

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