| Title: | Investigating the impact of supply chain management practices on customer satisfaction through flexibility and technology adoption : empirical evidence |
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| Authors: | ID Saad, Nourhan Ahmed (Author)
ID El Gazzar, Sara (Author)
ID Mlaker Kač, Sonja (Author) |
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| Files: |  RAZ_Saad_Nourhan_Ahmed_2024.pdf (2,45 MB)
MD5: FFC36364ED756901906493B190E94C43
 https://onlinelibrary.wiley.com/doi/10.1002/bsd2.326
https://doi.org/10.1002/bsd2.326
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| Language: | English |
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| Work type: | Scientific work |
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| Typology: | 1.01 - Original Scientific Article |
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| Organization: | FL - Faculty of Logistic
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| Abstract: | The aim of this research is to empirically investigate the influence of supply chain management practices (SCMPs) on customer satisfaction through the mediating rolesof flexibility and technology adoption. A questionnaire was used to collect data from organizational consumers in the Egyptian context, in which hypotheses were analyzed through covariance-based structural equation modeling for 1009 usable questionnaires. The findings revealed the positive relationship between SCMPs and flexibility, technology adoption, and customer satisfaction. Moreover, it revealed the positive relationship between technology adoption and customer satisfaction, however, the direct impact of flexibility on customer satisfaction is not significant. Empirical evidence also illustrated that technology adoption can significantly mediate the relationship between SCMPs and customer satisfaction. |
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| Keywords: | customer satisfaction, Egypt, flexibility, micro, small and medium-sized enterprises, supply chainmanagement practices, technology adoption |
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| Publication status: | Published |
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| Publication version: | Version of Record |
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| Submitted for review: | 16.02.2023 |
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| Article acceptance date: | 14.11.2023 |
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| Publication date: | 01.03.2024 |
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| Publisher: | Wiley |
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| Year of publishing: | 2024 |
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| Number of pages: | str. 1-16 |
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| Numbering: | Vol. 7, issue 1, [article no.] e326 |
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| PID: | 20.500.12556/DKUM-86574-67b0686d-4678-5764-57bc-f9afa68a06b4  |
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| UDC: | 005.51:658.81 |
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| ISSN on article: | 2572-3170 |
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| COBISS.SI-ID: | 177614339 |
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| DOI: | 10.1002/bsd2.326 |
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| Publication date in DKUM: | 15.12.2023 |
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| Views: | 365 |
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| Downloads: | 42 |
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| Metadata: |    |
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| Categories: | Misc.
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