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Title:Krizni menedžment v turizmu – primer požarov v nastanitvenih obratih : diplomsko delo univerzitetnega študija
Authors:ID Černelič, Tjaša (Author)
ID Pavlakovič Farrell, Barbara (Mentor) More about this mentor... New window
Files:.pdf UN_Cernelic_Tjasa_2025.pdf (2,75 MB)
MD5: D98B4A69D13ADA03E503636DD33377B3
 
Language:Slovenian
Work type:Bachelor thesis/paper
Typology:2.11 - Undergraduate Thesis
Organization:FT - Faculty of Tourism
Abstract:Varnost v turizmu je zaradi mnogih varnostnih tveganj in občutljivosti na velik obseg kriznih dogodkov, prisotnih v sodobnem času, postala nepogrešljiv pogoj za potovanja. V zadnjih letih se je pogostost požarov v stavbah znatno povečala, kar resno ogroža življenjsko varnost posameznikov. Prav tako se vedno več požarov zgodi v hotelski industriji, kar nas je spodbudilo k raziskavi te tematike. Naši cilji so v teoretičnem delu naloge zajemali preučitev obstoječe znanstvene in strokovne literature na temo varnosti v turizmu, kriz in katastrof, kriznega menedžmenta ter požarov in požarne varnosti, nakar smo te pojme tudi opredelili. Definirali in opisali smo tveganja in grožnje v kriznih situacijah, kjer smo se posebej osredotočili na primere požarov. Nadaljnji cilji so bili preučitev zakonov o varstvu pred požarom v Sloveniji in pravilnika o usposabljanju in pooblastilih za izvajanje ukrepov varstva pred požarom, ter na podlagi predhodnih raziskav preučiti obnašanje ljudi v primeru požara v stavbi. V empiričnem delu smo nato s kvalitativnim pristopom, v obliki študije primera, uporabili dve metodi in sicer opazovanje z udeležbo ter strukturirane intervjuje, ki smo jih za pridobitev podatkov analizirali s pomočjo kodiranja. V diplomski nalogi smo ugotavljali, kako dobro so turistični delavci pripravljeni na krizne dogodke, predvsem na požare v nastanitvenih obratih. Pozanimali smo se tudi, kakšnega izobraževanja in usposabljanja iz požarne varnosti, so bili zaposleni v nastanitvenih obratih deležni. Na koncu pa smo podali predloge, katere ukrepe bi morali, ponudniki turističnih nastanitev ter turistični delavci, za zagotavljanje najvišje ravni pripravljenosti, upoštevati v prihodnje.
Keywords:požari, požarna varnost, usposabljanje iz varstva pred požarom, krizni menedžment, varnost v turizmu
Place of publishing:Brežice
Place of performance:Brežice
Publisher:[T. Černelič]
Year of publishing:2025
Number of pages:89 str.
PID:20.500.12556/DKUM-92394 New window
UDC:005.922.1:351.78:614.8(043.2)
COBISS.SI-ID:238425603 New window
Publication date in DKUM:05.06.2025
Views:278
Downloads:27
Metadata:XML DC-XML DC-RDF
Categories:Misc.
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Licences

License:CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International
Link:http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:04.04.2025

Secondary language

Language:English
Title:Crisis management in tourism – the example of fires in accommodation establishments
Abstract:Safety and security in tourism, have become an indispensable conditions for travel, due to the many safety risks and sensitivity to a large scale of crisis events, present in modern times. In recent years, the frequency of building fires has increased significantly, which seriously threatens the life safety of individuals. Also, more and more fires are happening in the hotel industry, which prompted us to research this topic. In the theoretical part of the thesis, our objectives included the examination of the existing scientific and professional literature on safety and security in tourism, crises and disasters, crisis management, and fires and fire safety, after which we also defined these concepts. We defined and described the risks and threats in crisis situations, with a particular focus on the cases of fires. Further objectives were to examine the fire protection laws in Slovenia and the regulations on training and powers for implementing fire protection measures, and on the basis of previous research, examine the behavior of people in case of a building fire. In the empirical part, we used a qualitative approach, in the form of a case study, where we used two methods, namely observation with participation and structured interviews, which we analyzed using coding to obtain data. In our thesis, we determined how well prepared tourism workers are for crisis events, especially fires in accommodation facilities. We also looked at what fire safety education and training the staff in accommodation facilities are receiving. Finally, we made suggestions as to what measures tourism accommodation providers and tourism workers should take, to ensure the highest level of preparedness in the future.
Keywords:fires, fire safety, fire safety training, crisis management, safety in tourism


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