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DKUM
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Title:
Performance drivers in the hospitality industry : evidence from Slovenia and Croatia
Authors:
ID
Božič, Valentina
(
Author
)
Files:
Bozic_2025_Performance_drivers.pdf
(1,52 MB)
MD5: CE995B3DA4B99162CA67DF984E56FA4B
https://doi.org/10.32015/JIBM.2025.17.1.5
Language:
English
Work type:
Scientific work
Typology:
1.02 - Review Article
Organization:
FT - Faculty of Tourism
Abstract:
Purpose of the article –The aim of this paper is to identify key elements that drive performance in the field of hospitality and to test their impact on performance on the sample of hospitality companies in Slovenia and Croatia. Research methodology –Extensive literature review and content analysis contributed to the list of 30 drivers of hospitality performance that have been evaluated through Delphi method. In quantitative study, final list of drivers is linked to performance data on the sample of hospitality companies from Slovenia and Croatia. Findings –Hotel managers evaluated service quality, segmentation, and customer satisfaction as the major performance drivers. Further analysis showed that there is no single driver of performance that is relevant for any hospitality company. Cluster analysis offered five groups of companies that focused on their specific mix of performance drivers. Practical implications –The research offers a holistic view on the field of performance drivers while offering guidelines for industry practitioners when deciding where to focus to achieve targeted performance.
Keywords:
hotel performance
,
performance drivers
,
resource-based theory
Geographic coverage:
Slovenija; Hrvaška;
Publication status:
Published
Publication version:
Version of Record
Publication date:
30.06.2025
Publisher:
Doba Epis
Year of publishing:
2025
Number of pages:
Str. 1-25
Numbering:
Letn. 17, št. 1
PID:
20.500.12556/DKUM-93208
UDC:
005.336.1:338.48
ISSN on article:
1855-6175
COBISS.SI-ID:
239097091
DOI:
10.32015/JIBM.2025.17.1.5
Publication date in DKUM:
16.06.2025
Views:
170
Downloads:
24
Metadata:
Categories:
Misc.
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Record is a part of a journal
Title:
Mednarodno inovativno poslovanje : strokovno-znanstvena revija za področje poslovanja in poslovnega izobraževanja
Publisher:
Doba Epis
ISSN:
1855-6175
COBISS.SI-ID:
246176768
Licences
License:
CC BY-NC 4.0, Creative Commons Attribution-NonCommercial 4.0 International
Link:
http://creativecommons.org/licenses/by-nc/4.0/
Description:
A creative commons license that bans commercial use, but the users don’t have to license their derivative works on the same terms.
Licensing start date:
30.06.2025
Secondary language
Language:
Slovenian
Title:
Gonila uspešnosti v gostinstvu : ugotovitve iz Slovenije in Hrvaške
Abstract:
Namen članka –Namen tega prispevka je identificirati ključne elemente, ki vplivajo na uspešnost v gostinstvu, ter preveriti njihov vpliv na uspešnost na vzorcu gostinskih podjetij iz Slovenije in Hrvaške. Raziskovalna metodologija –Obsežen pregled literature in analiza vsebine sta prispevala k oblikovanju seznama 30 dejavnikov uspešnosti v gostinstvu, ki so bili ovrednoteni z uporabo Delphi metode. V kvantitativni raziskavi je bil končni seznam dejavnikov povezan z uspešnostjo podjetij na vzorcu gostinskih podjetij iz Slovenije in Hrvaške. Ugotovitve –Hotelirji so kot ključne dejavnike uspešnosti ocenili kakovost storitev, segmentacijo in zadovoljstvo strank. Nadaljnja analiza je pokazala, da ne obstaja en sam dejavnik uspešnosti, ki bi bil relevanten za vsa gostinska podjetja. Klaster analiza je razkrila pet skupin podjetij, ki se osredotočajo na svoj specifičen nabor dejavnikov uspešnosti. Praktične implikacije –Raziskava ponuja celostni pogled na področje dejavnikov uspešnosti ter nudi smernice za strokovnjake iz industrije pri odločanju, na katera področja naj se osredotočijo za doseganje želenih rezultatov.
Keywords:
uspešnost hotelov
,
dejavniki uspešnosti
,
teorija virov
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