Učinkovita komunikacija v podjetju GKN Driveline Slovenija

Ranđelović, Anastasija

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Title:	Učinkovita komunikacija v podjetju GKN Driveline Slovenija
Authors:	ID Ranđelović, Anastasija (Author) ID Bradač Hojnik, Barbara (Mentor) More about this mentor...
Files:	UN_Randelovic_Anastasija_2026.pdf (1,22 MB) MD5: 38FA06EDCD56C864B9A7275B24ADF74A
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	EPF - Faculty of Business and Economics
Abstract:	Diplomsko delo obravnava učinkovitost interne komunikacije v podjetju GKN Driveline Slovenija in njen vpliv na medosebne odnose, zaupanje ter reševanje nesoglasij. V teoretičnem delu so predstavljeni ključni koncepti komunikacije, interne komunikacije in organizacijske klime, s poudarkom na pomembnosti aktivnega poslušanja, jasnega podajanja informacij in krepitve kakovostnih odnosov znotraj podjetja. Empirični del temelji na anketnem vprašalniku, s katerim smo analizirali dojemanje komunikacijskih procesov, odnosov z nadrejenimi in medoddelčnega sodelovanja. Rezultati so pokazali, da večina zaposlenih komunikacijo ocenjuje kot pozitivno, vendar se pojavljajo razlike pri zaznavi jasnosti in odprtosti komunikacije. V podjetju prevladujejo tradicionalni komunikacijski kanali, predvsem sestanki v živo, zbori delavcev in osebni pogovori, ki omogočajo neposredno medosebno interakcijo ter pridobivanje takojšnjih povratnih informacij. Zaposleni visoko ocenjujejo zaupanje v nadrejene in njihovo dostopnost, kot pomembnejše področje za izboljšave pa izpostavljajo predvsem dosledno podajanje povratnih informacij o delu in dosežkih. Aktivno poslušanje je prepoznano kot temelj odprte komunikacije, ki krepi zaupanje in pozitivno vpliva na odnose. Medosebni odnosi so večinoma dobri, prisotno je tudi neformalno druženje. Konflikti so redki in najpogosteje izvirajo iz različnih stališč, osebnostnih razlik ter nejasne komunikacije. Na podlagi rezultatov smo oblikovali predloge za izboljšanje interne komunikacije, ki lahko podjetju pomagajo pri nadaljnjem razvoju in krepitvi sodelovanja med zaposlenimi.
Keywords:	komunikacija, interna komunikacija, komunikacijski kanali, organizacijska klima.
Place of publishing:	Maribor
Publisher:	A. Ranđelović]
Year of publishing:	2026
PID:	20.500.12556/DKUM-97795
UDC:	005.57
COBISS.SI-ID:	280016643
Publication date in DKUM:	01.06.2026
Views:	125
Downloads:	23
Metadata:
Categories:	EPF
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	14.04.2026

Secondary language

Language:	English
Title:	Effective communication at GKN Driveline Slovenia
Abstract:	The bachelor’s thesis examines the effectiveness of internal communication in the company GKN Driveline Slovenia and its impact on interpersonal relationships, trust, and the resolution of disagreements. The theoretical part presents the key concepts of communication, internal communication, and organizational climate, with an emphasis on the importance of active listening, clear information delivery, and strengthening high-quality relationships within the company. The empirical part is based on a survey questionnaire through which we analysed employees’ perceptions of communication processes, their relationships with superiors, and interdepartmental cooperation. The results show that most employees evaluate communication positively, although differences emerge in perceived clarity and openness. The company predominantly relies on traditional communication channels, especially face to face meetings, employee assemblies, and personal conversations, which enable direct interpersonal interaction and immediate feedback. Employees highly value their trust in superiors and their accessibility, while the most important area for improvement is the consistent provision of feedback on work performance and achievements. Active listening is recognized as a fundamental element of open communication, as it strengthens trust and has a positive impact on relationships. Interpersonal relationships are generally rated as good, and informal socializing is also present. Conflicts are rare and most often arise from differing viewpoints, personality differences, and unclear communication. Based on the results, we have developed recommendations to improve internal communication, which can support the company’s further development and strengthen employee cooperation.
Keywords:	communication, internal communication, communication channels, organizational climate.

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