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Title:
PLATFORMA ZA SAMOSTOJNO UPRAVLJANJE STORITEV STRANK V TELEKOMUNIKACIJAH
Authors:
ID
Georgijevska, Natasha
(
Author
)
ID
Heričko, Marjan
(
Mentor
)
More about this mentor...
ID
Pavlič, Luka
(
Comentor
)
Files:
UNI_Georgijevska_Natasha_2011.pdf
(2,70 MB)
MD5: 6997C0A4282CB658AB3AFA7D4D0AB390
PID:
20.500.12556/dkum/015badff-6357-4d0f-8c9d-0a547da479d1
Language:
Slovenian
Work type:
Undergraduate thesis
Organization:
FERI - Faculty of Electrical Engineering and Computer Science
Abstract:
V diplomski nalogi predstavljamo pomen in značilnosti rešitve za samostojno upravljanje storitev strank v telekomunikacijah. Seznanimo se z ogrodjem organizacije TeleManagement Forum, ki pripomorejo k lažji izdelavi rešitve. Osredotočimo se na referenčni model eTOM in predstavimo njegove prednosti in namen uporabe s strani podjetja. Identificiramo osnovne funkcionalnosti, ki jih rešitev za samooskrbo strank zagotavlja. Funkcionalnosti implementiramo z uporabo ogrodja TibcoActiveMatrix BusinessWorks in Spring MVC. Za varnost rešitve poskrbimo z uporabo Spring Security.
Keywords:
samooskrba strank
,
telekomunikacije
,
informacijski sistemi
Place of publishing:
Maribor
Publisher:
[N. Georgijevska]
Year of publishing:
2011
PID:
20.500.12556/DKUM-20154
UDC:
621.398:[659.2:004](043.2)
COBISS.SI-ID:
15620886
NUK URN:
URN:SI:UM:DK:M7TEERUJ
Publication date in DKUM:
16.09.2011
Views:
2138
Downloads:
117
Metadata:
Categories:
KTFMB - FERI
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Secondary language
Language:
English
Title:
A CUSTOMER SELF-CARE PLATFORM FOR AUTOMATED CUSTOMER SERVICE IN TELECOMMUNICATIONS
Abstract:
In this final work we are presenting the meaning and features of the solution for customer self-care in telecommunications. We are presenting the framework of the TeleManagement Forum organization, which helps providing easier solutions. We are focusing on the eTOM model and presenting its advantages and aim of using from the side of company. We are identifying the basic functionalities that are vital for providing customer self-care solution. We are implementing the functionalities by using TibcoActiveMatrix BusinessWorks and SpringMVC framework. To ensure the security of our solution we use SpringSecurity.
Keywords:
customer self-care
,
telecommunication
,
information systems
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