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Title:ANALIZA IN PRIMERJAVA ODPRTOKODNIH SISTEMOV CRM
Authors:ID Paulovič, Aleš (Author)
ID Heričko, Marjan (Mentor) More about this mentor... New window
ID Košič, Kristjan (Comentor)
Files:.pdf UNI_Paulovic_Ales_2012.pdf (3,20 MB)
MD5: F1D0E11047CF9F6EE06BA42310EC724F
PID: 20.500.12556/dkum/e178e610-6ab9-4c60-95b6-7a8cbc1a7939
 
Language:Slovenian
Work type:Undergraduate thesis
Typology:2.11 - Undergraduate Thesis
Organization:FERI - Faculty of Electrical Engineering and Computer Science
Abstract:V diplomskem delu smo analizirali v tem času najbolj izpostavljene odprtokodne sisteme za upravljanje odnosov s strankami ali krajše sisteme CRM. Preverili smo, kaj je odprtokodna programska oprema, ter primerjali odprtokodni in zaprtokodni sistem CRM. Izpostavili smo ključne točke, po katerih smo sisteme analizirali. Na podlagi dokumentacije odprtokodnih sistemov in splošnih informacij o sistemih CRM smo pripravili seznam ključnih funkcionalnosti. Enostavni odločitveni model za izbiro sistema CRM smo pripravili na podlagi našega referenčnega seznama funkcionalnosti. V zadnjem delu diplomske naloge smo opisali praktične izkušnje z odprtokodnim sistemom CRM. Opisali smo namestitev dveh sistemov CRM in preizkusili možnosti povezovanja z obstoječimi informacijskimi sistemi preko spletnih storitev ter dodatnih podatkov. Preizkusili smo tudi dopolnitev funkcionalnosti s prosto dostopnim dodatkom. Odprtokodni sistemi CRM so se izkazali kot zanimiva alternativa komercialnim produktom, predvsem z možnostmi dopolnjevanja in vključevanja lastnih rešitev.
Keywords:odprtokodno, CRM, sistemi za upravljanje odnosov s strankami, primerjava CRM
Place of publishing:Maribor
Publisher:[A. Paulovič]
Year of publishing:2012
PID:20.500.12556/DKUM-23077 New window
UDC:004.728.057.8(043.2)
COBISS.SI-ID:16164886 New window
NUK URN:URN:SI:UM:DK:ZRREWTIF
Publication date in DKUM:24.05.2012
Views:3122
Downloads:275
Metadata:XML DC-XML DC-RDF
Categories:KTFMB - FERI
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Secondary language

Language:English
Title:ANALYSIS AND COMPARISON OF OPEN-SOURCE CRM SYSTEMS
Abstract:In our thesis we analyzed the most exposed open source customer relationship management systems or short CRM systems at the moment. We examined what open source software is and compared open source systems to commercial CRM systems. We highlighted key points, which we then used to analyze these systems. With the documentation from open source systems and general information of CRM systems we then prepared a reference list of key functionalities. On the basis of our reference list of functionalities we then prepared a simple decision model for selecting a CRM system. In the last part of our thesis we described the practical experiences of using an open source CRM system. We described the installation of two CRM systems and we tested the possibility of using them with existing information systems through web services and added data fields. We also tried to upgrade the functionality with freely available addons. Open source CRM systems proved to be an interesting alternative to commercial solutions, mainly because they offer integration and developing our own solutions that supplement the product.
Keywords:open source, CRM, customers relationship management, CRM comparison


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