| Title: | The role of tipping in reducing labour costs : case of sector retail petroleum products |
|---|
| Authors: | ID Raspor, Andrej (Author)
ID Miglič, Gozdana (Author)
ID Vukovič, Goran (Author)
ID Rodič, Blaž (Author) |
|---|
| Files: |  IIASS_2014_Raspor_et_al._THE_ROLE_OF_TIPPING_IN_REDUCING_LABOUR_COSTS_CASE_OF_SECTOR_RETAIL_PETROLEUM_PRODUCTS.pdf (189,62 KB)
MD5: E26C27C83B5FFCA59917F6A2ED710A03
PID: 20.500.12556/dkum/abf764f0-e535-4d8f-8dbb-4d07101ff2e6
 http://www.iiass.com/index.php?option=com_content&view=article&id=970
|
|---|
| Language: | English |
|---|
| Work type: | Scientific work |
|---|
| Typology: | 1.01 - Original Scientific Article |
|---|
| Organization: | FOV - Faculty of Organizational Sciences in Kranj
|
|---|
| Abstract: | The purpose of this paper was to determine whether tipping could reduce labour costs in the petroleum products retail sector. The research we present was designed on the basis of survey results gathered from Slovenian petrol stations in 2009 and 2010. We have identified the following factors in the tipping process: job satisfaction, flexibility, service quality, satisfaction, motivation and the factor of receiving tips. The analysis showed correlation between methods used to increase the value of tips and better service quality, increased financial and numerical flexibility, motivation, satisfaction upon receipt of tips and the method used to increase the value of tips. In order to decrease labour costs we propose that the management take control of tipping and integrates tips into the reward system. Also, the employees should be made aware about how tipping improves service and increases their income. |
|---|
| Keywords: | motivation, tipping, flexibility |
|---|
| Publication status: | Published |
|---|
| Publication version: | Version of Record |
|---|
| Year of publishing: | 2014 |
|---|
| Number of pages: | str. 8-29 |
|---|
| Numbering: | Letn. 7, št. 2 |
|---|
| PID: | 20.500.12556/DKUM-66703  |
|---|
| ISSN: | 1855-0541 |
|---|
| UDC: | 331.2 |
|---|
| ISSN on article: | 1855-0541 |
|---|
| COBISS.SI-ID: | 7297811 |
|---|
| DOI: | 10.12959/issn.1855-0541.IIASS-2014-no2-art01 |
|---|
| NUK URN: | URN:SI:UM:DK:31OYDUDU |
|---|
| Publication date in DKUM: | 06.07.2017 |
|---|
| Views: | 970 |
|---|
| Downloads: | 171 |
|---|
| Metadata: |    |
|---|
| Categories: | Misc.
|
|---|
|
:
|
Copy citation |
|---|
| | | | Average score: | (0 votes) |
|---|
| Your score: | Voting is allowed only for logged in users. |
|---|
| Share: |  |
|---|
Hover the mouse pointer over a document title to show the abstract or click
on the title to get all document metadata. |
