PLANIRANJE IN RAZVOJ RECEPTORSKEGA KADRA HOTELA ASTORIE

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Title:	PLANIRANJE IN RAZVOJ RECEPTORSKEGA KADRA HOTELA ASTORIE
Authors:	ID Papov, Žiga (Author) ID Bernik, Mojca (Mentor) More about this mentor...
Files:	VS_Papov_Ziga_2020.pdf (744,03 KB) MD5: C8B1E1137267CEFDD300BCDF0FA29A9C PID: 20.500.12556/dkum/20ef1762-d223-439d-8fc1-c4794146fc91
Language:	Slovenian
Work type:	Bachelor thesis/paper
Typology:	2.11 - Undergraduate Thesis
Organization:	FOV - Faculty of Organizational Sciences in Kranj
Abstract:	Diplomsko delo se osredotoča na proces planiranja in razvoja kadra v izbranem hotelu. V teoretičnem delu smo predstavili vrste in modele planiranja kadrov, na osnovi katerih smo v nadaljevanju opisali metode in tehnike planiranja kadrov. Temu je sledila predstavitev metodologije planiranja kadrov, ki predstavlja osnovo za razvoj kadrov. V našem primeru smo predstavili razvoj turističnega kadra – natančneje razvoj receptorskega kadra. V empiričnem delu smo podrobneje predstavili hotel Astoria Bled, kadrovsko strukturo hotela in receptorskega oddelka ter natančno opisali planiranje in razvoj receptorskega kadra. V tem delu diplomskega dela smo zato želeli raziskati, ali izbrani hotel planira in razvija svoj receptorski kader ter kako ta proces izvajajo. V ta namen smo izvedli strukturirane intervjuje z vodjem MIC-a, F&B managerja1 , v nadaljevanju vodjo gostinstva in praktičnega izobraževanja ter vodjo hotelske recepcije, enim redno zaposlenim receptorjem in vodjo kadrovske službe. Na podlagi transkripcije odgovorov oziroma dekodiranih strukturiranih intervjujev smo v nadaljevanju podali predloge za izboljšave planiranja in razvoja receptorskega kadra v hotelu Astoria Bled.
Keywords:	planiranje, razvoj, receptorski kader, Bled, hotel Astoria.
Place of publishing:	Maribor
Year of publishing:	2020
PID:	20.500.12556/DKUM-77157
COBISS.SI-ID:	36865539
NUK URN:	URN:SI:UM:DK:NNIMEXMK
Publication date in DKUM:	11.11.2020
Views:	1126
Downloads:	142
Metadata:
Categories:	FOV
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Licences

License:	CC BY-NC-ND 4.0, Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International

Link:	http://creativecommons.org/licenses/by-nc-nd/4.0/
Description:	The most restrictive Creative Commons license. This only allows people to download and share the work for no commercial gain and for no other purposes.
Licensing start date:	19.08.2020

Secondary language

Language:	English
Title:	PLANNING AND DEVELOPMENT OF FRONT OFFICE PERSONNEL IN HOTEL ASTORIA
Abstract:	The diploma work focuses on the process of planning and development of personnel in the chosen hotel. In the theoretical part, we have presented all sorts and models of personnel planning, based what we had described methods and techniques of personnel planning. This has followed presentation methodology of personnel planning, that presents a basic for personnel development. In our case we have presented the personnel development in tourism. More specific, development of front office personnel. In the empirical part, we presented the hotel Astoria in more detail, the staff scheme of the hotel and the reception department, and described in detail the planning and development of the reception staff of the hotel. In this part of the diploma work, we therefore wanted to investigate whether the hotel properly plans and develops its front office personnel, and how they carry out this process. With the help of this, we conducted structured interviews with the head of the MIC of the hotel, F&B manager, continuing the head of catering and practical education, head of the hotel front office, one receptionist and head of the human resources department of hotel. Based on the transcription of answers, or decoded structured interviews, we have made suggestions for improvements of the planning and development of front office personnel in hotel Astoria Bled.
Keywords:	planning, development, front office personnel, Bled, hotel Astoria.

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